Lakshminarayanan new VP, GCSS, Dell

Ganesh S. Lakshminarayanan has been elevated as the new vice president of Global Consumer Services & Support (GCSS). In his new global role, Ganesh will be in charge of customer contact centres in India, UK & Ireland, Xiamen (China) and Philippines. He will continue to be based out of India, Bangalore.

Ganesh will be responsible for streamlining Dell”s consumer contact centres in these regions and consolidate Technical Support and Customer Care for Dell’s customers worldwide. This will be a major step towards enhancing customer experience.  This group, under Ganesh, will own the delivery of warranty support across all channels and continue the journey of transforming our contact centers to profit centers by delivering value added services and total solutions across all point-of-need channels.

Ganesh has held several leadership positions in Dell. Till recently, he was the VP & Managing Director, Dell International Services, India, and prior to that was Director, Technical Support, Dell Worldwide. Ganesh was a key member of the executive team that helped create DIS, Dell’s global services & support division. Ganesh joined Dell in 1999 as Executive Assistant to the Vice President of Customer Services and held increasing responsibilities