Key Quotes from IT Casebook 2010

BANGALORE,INDIA.

Quote: “ With the hardware costs coming down and broadband connectivity reaching the SMB doorstep, Cloud Computing will have a major role to play as a deciding factor in IT implementations. I would like to say that if IT companies could tap and execute the opportunity in the right way, this could prove to be the biggest revolution in years to come.”

Quote: “While deciding on implementing an ERP solution within their organisation SMBs need to focus on certain issues such as selecting right team with the best people in it, developing effective and open communication system, deciding the level of customization, training end users and keeping employees morale and motivation high.”

Name: Neeraj Shah

Designation: MD

Organisation: Silver Bright

Also Read: Introduction to IT Casebook 2010

Quote: “SMB's are dependent on vendors to choose the right IT solution. This makes the process of selection, even more confusing. There should be some neutral organisations whom SMBs can approach.”

Name: Rajiv Tupule

Designation: President

Organisation: Poorna Electric and Electronic Association

Quote: “Before you go out to select an IT solution first study your business needs carefully and before investing in any technology thoroughly verify all your needs.”

Name: Mahesh Pande

Designation: Senior Manager, Technical Operations.

Organisation: EXL

{#PageBreak#}Quote: “ERP implementation has not been successful with SMBs due to many reasons-- some related to costs, and at times also because some customers keep changing their requirements. An awareness has to be created that software is not something that can be changed every hour just for a single customer.”

Name: Pramod Apte

Designation: Delivery Manager

Company: Cognizant

Also Read: Introduction to SMBIT.IN Forun 2010

Quote: “SMBs should consider the investment on IT & IT applications as a capital expenditure, a one time but a long term investment which will give them the desired results at least for next 5 years. Keeping this in mind SMBs should shell out about 1-2% of their turnover as first year investment and make provision for 1-2 lakh for maintenance of applications like ERP.”

Quote: “Many Indian SMBs go ahead and deploy an IT solution but the implementation fail. Major culprit for such cases is  mismatch in the user expectations and the delivery of the product.”

Name: Shailesh Ghatpande

Designation: Director-ERP Presales

Company: Lota technologies, Pune

Also Read: Articles on SMB's

Quote: “One of the most important expectations that an SMB has from a broadband service provider is Total Cost Of Operation involved. What they look out for is something like a pay-per use model which brings down the TCO. Also rather than dealing with multiple vendors for their ICT needs, SMBs would want to have a single partner. A single vendor is the one who aggregates all the services on a single platform and a single customer service in terms of billing, 24*7 help desk etc. With the rollout of 3G businesses would definitely benefit with more data capacity and richer applications coming to them. Mobile devices could then be used for different kinds of business communication that is generally done on a day to day basis and occupies a large chunk of our time. For SMBs, Airtel has offering in the space of data, voice service and IT apps.”

Name: Deepak Khanna

Designation: Director- Airtel Business Services

Organisation: Bharti Airtel