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Kerala Govt.'s CCC facility, a big hit in Kerala

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Abhigna
New Update

As per the data released by the Kerala State Mission IT mission (KSITM), the Citizen's Call Centre (CCC) facility introduced by the Govt. of Kerala has processed 6.5 lakh calls till November, 2012. The CCC facility allows the citizens to interact with the Government through an IT enabled single window facility.

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Through the CCC facility which was operationalised in May, 2005 citizens can trace inaccessible information anytime. The Trivandrum based KSITM is equipped with a PRI/ISDN connection with 30 lines, a team of highly experienced and skilled Call Centre Executives, function to address the queries of the citizens round the clock.

It provides, over telephone, provides information and complaint registry services for the benefit of the citizens. The CCC facility is available at 155300 (Mobile users should prefix 0471) and is accessible from anywhere in Kerala at local call rates. Networks other than BSNL may use 0471-2335523, 0471-2115054 or 0471-2115098. The State Consumer Helpline can also be accessed through the toll free number 1800-425-1550.

Some of the key programmes handled by CCC facility are the Chief Minister's Sutharya Keralam Programme, Labour Minister's Helpline, State Consumer Helpline, Kerala Women's Helpline, Akshaya Helpline and complaints against Commercial Taxes Check post. Currently, the Call centre answers queries related to 34 departments, six complaint Registry Mechanisms, 10 Government Organizations and five Projects.