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Job Post: Accenture is hiring Fresh Graduates as New Associate-Query Management; Mumbai Location

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CIOL Bureau
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Accenture

Accenture is a multinational professional services company. A Fortune Global 500 company, it reported revenues of $43.2 billion in 2019 and had 492,000 employees, serving clients in more than 120 countries. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. The company, currently, invites applications for the post of New Associate-Query Management, Mumbai.

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In this job, you will work with Accenture's Customer Support vertical. Thus, you will help in managing and resolving customers query, handling escalations and complaints of the dissatisfied customers and giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. Further, you will be working as a part of the Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve a customer issue.

Roles and Responsibilities

In this role, you will be a part of the Service Desk Non-Voice Support team. They are responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. An added benefit will be if you also have skills like customer retention, adaptability and flexibility.

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In this role, you will solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor. In this role, you will also be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised. You will also be an individual contributor as a part of a team with a predetermined, narrow scope of work.

Qualifications

Any graduate with 0-2 years of experience can apply for this post.

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How to Apply?

Interested participants can register for the post through the official website.

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