IVR language barriers fall as SpeechStorm partners with GM Voices

BELFAST, UK: The mobile and voice customer service provider SpeechStorm, announces its partnership with GM Voices, the world's largest producer of professionally-recorded voice prompts for automated technologies and an expert in the provision of translation and localization services.

SpeechStorm has elected to partner with GM Voices - which already offers professional voice talent in over 100 languages - in order to support the widening global reach of its product portfolio with translation and localization services.

The companies will work together to translate and localize SpeechStorm's user interface, as well as to develop locally-authentic voice persona recordings in multiple languages to support SpeechStorm's Personalized Interactive Voice Response (IVR) and mobile solutions.

SpeechStorm already supports companies running voice applications in a number of different languages. With localization, organizations will be able to choose their preferred language for the SpeechStorm Control Centre, which provides an intuitive business user interface for all aspects of application design, deployment, testing and performance monitoring.

Localization will also improve the caller experience, with specific handling for local language and dialect differences in numeric entry, currency amounts, payment details, dates and times.

The first localizations to be delivered through the partnership will include Spanish and French. Further languages planned include German and Italian, with others, such as Portuguese, being added either as opportunities arise, or in response to customer demand.

SpeechStorm will also recommend GM Voices as its partner of choice to customers who require recorded prompts for their voice applications to ensure the best possible customer experience for their end users.