It's take off into the cloud at US Air Force

BOZEMAN, US: The Defense-Ready SaaS is signaling shift at Department of Defense as we see Government agencies beginning to migrate from On Premise to On Demand.

In the latest news, U.S. Air Force Personnel Center (AFPC) is moving its on premise RightNow solution to a new highly secure, Department of Defense (DoD) SaaS solution.

Released in April, RightNow’s new defense-ready SaaS offering meets intense levels of compliance and security to help AFPC reap the benefits of RightNow’s On Demand CRM, such as rapid time to deploy, more frequent access to ongoing solution innovation, increased reliability and lower cost of ownership, as it shares in a press release.

In the new platform, more than 100 AFPC agents would be able to provide accurate, up-to-date information across multiple touchpoints to military and civilian employees of the U.S. Air Force.

In addition, would be AFPC website with a self-learning knowledge foundation, ability to monitor constituent feedback, disseminate consistent information, and easily update content to ensure relevancy.

There will also be, as claimed, reduced inbound email by guiding constituents to submit questions via the web, where it is converted into an incident that AFPC can track and respond to.

RightNow adds that it has pioneered the SaaS delivery model for government agencies and has successfully served the U.S. government for more than ten years.

Over 155 public sector clients, including nearly every U.S. cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community and DoD, is what it cites in its roster.