It's over, BlackBerry services are back

BANGALORE, INDIA: It certainly was a Black Week for BlackBerry. The email services were restored across the world, but the company was struggling to clear the backlog.

Apologising to custmers, Robin Bienfait, Chief Information Officer, RIM, issued a press note on the official website. "I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed," he stated.

"Service levels are also progressing well in the US, Canada and Latin America and we are seeing increased traffic throughout on most services, although there are still some delays and service levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions."

In Europe, Middle East, India, Canada and Africa, email systems are operating fine. "We are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers."

Support teams are investigating reports of BBM delays. "We will provide regular updates on BlackBerry.com, RIM.com and via our social channels. We are doing everything in our power to restore regular service everywhere and to restore your trust in us," said Robin in the press note.