ITI opens service centre at Bangalore

BANGALORE, August 27 : ITI, the public sector telecom

hardware company, opened a Regional Repair Centre (RRC) here to supplement

the countrywide network of its customer care organizations. A similar

centre is also to be set up in Lucknow soon. The RRCs will extend

maintenance and repair services to the Department of Telecommunications (DoT)

and other customers.

Inaugurating the RRC at the ITI premises in

Doorvaninagar here, Telecom Commission Member (Production) R.N. Goyal,

stressed the importance of research and development to bring out new

products and keep pace with competition in the field. He suggested an RRC

in Mumbai to meet the needs of customers in Maharashtra and parts of

Madhya Pradesh.

The Bangalore centre will cater to the

requirements of southern states and Gujarat, covering a customer base of

1.5 million lines of E 10B exchanges. The centre, with sophisticated

repair facilities and trained manpower, could be further upgraded to

extend services to new technology switches. The RRCs will mobilize a

revenue of Rs 35 crore during the current fiscal. ITI hopes to increase it

further to Rs 50 crore by the year 2000-2001.