IT is more than utility

What have been the major technology investments at your enterprise?

SAP and Data Center have been the key investment areas

Any overhauls of significant scale or value?

EPC Business Process Automation using SAP.

From here on what is the strategy for the coming future?

Collaborative Platform, Predictive Analysis Platform and Desktop and Server Virtualization

Any specific interest areas from recent tech-entrants?

Mobile Technologies and Virtualization are two very strong contenders depending on how they are leveraged further

What would be your advice to peers in terms of you experienced?

Change management need to be measured and strategized very effectively in order enhance the usability of IT within business community

So IT is indeed a competitive differentiator or business value centre at your organization?

Currently IT is Business Value Center : It facilitates the execution of business processes; helps business to take appropriate decision on time. We are heading towards differentiation by innovation.