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The Indian and Global IT Infrastructure has been a testament to the Pandemic. It has a chance to do more, as stated by the Wipro's “State of IT Infrastructure Report 2020”.
Why is IT Infrastructure important?
Emerging digital technologies and processes such as automation, Artificial Intelligence (AI), 5G, IoT, edge and ambient computing, DevOps, AIOps, and crowdsourcing are firing a new wave of innovation. Tech experts created the first IT Infrastructures to support businesses. They help in improving user experience to accelerating development timelines. They directly impact the business bottom lines and in that case, the possibilities for ambitious companies seem nearly limitless. But transformation isn’t simple or easy.
It can improve user experience, accelerate development, help meet regulatory requirements with greater confidence. It also extracts more value from investments and directly adds to the bottom line of businesses. For the bold and brave practitioner of IT infrastructure management, there is an entire world of tempting possibilities to consider.
How are companies faring in the industry?
This global IT Infrastructure survey polled top executives and decision-makers. So, it reveals the main challenges and trends businesses face today. So, according to the report, 75% of businesses need to upgrade IT Infrastructure to utilize new technologies. Almost 24% of organizations do not have a single Cloud partner. Further, 81% of organizations are reskilling their existing workforce to increase digital penetration.
This shows that organisations need to align IT infrastructure to business outcomes. This is one of the top challenges that organizations face. So, companies' IT infrastructure must extend beyond enabling business and become an effective lever for success. Further, organisations are reskilling their employees and thus, this will help change the horizon of the IT infrastructure. Also, few companies don't have a cloud infrastructure whereas the multi-cloud is a reality. It will give the pervasive digital push that will ensure we address this state of the cloud.
The Future of companies leveraging IT Infrastructure
In several industries, people still think that IT infrastructure is a commodity. The provisioning of servers and monitoring of applications has been largely commoditized. So, the smarter businesses are using their IT infrastructure to create value, raise the competitive bar, and ensure top-notch customer and employee experience. It will herald the onset of deep transformation in the way IT infrastructure is managed.
Work-from-home will be the new future
The transition to enable and manage remote working at scale is as urgent as it is daunting. However, the right processes, technology and infrastructure can make it simpler. Staying on top of WFH requirements at scale is a relatively new skill that IT infrastructure teams will need to master.
In March 2020, barely a few weeks after COVID-19 placed the world in a state of complete lockdown, Zoom Video Communication stocks grew 275% while the Dow Jones went into a tailspin, falling 33% from the previous month’s high. So, we can see that organizations are already putting their plans for mobility, collaboration tools, and security controls to enable WFH in accelerated mode.
About the report
The annual study is based on three months of primary and secondary research including surveys of C-level executives, vice presidents, business unit leads. These respondents belong to the Banking, IT Services Insurance, Industrial and Process Manufacturing, Utilities, Oil & Gas, Communications, Securities and Capital Market, Automotive, Consumer Packaged Goods, and other industries. The poll was conducted across the UK, North America, Asia Pacific Region, Continental Europe, Middle East, and Latin America.
The report provides a multi-dimensional view of how the COVID-19 pandemic will impact IT infrastructure trends in the immediate future. With uncertainty in demand, there is a rapid shift in channel preferences. The large-scale adoption of work from home brings new challenges for businesses and their suppliers. The report also looks at the new tools, technologies and collaborative networks that will emerge. It shares insights into various aspects of the new digital workspace, the approach taken by organizations to consistently deliver the user experience, enhance the resiliency of services and make the environment more secure amidst new threats.
Kiran Desai is Senior Vice President and Global Head, Cloud and Infrastructure Services of Wipro. He said, “The report should be a timely guide for leaders to navigate the pandemic. A range of new technologies like Internet of Things (IoT), Augmented Reality (AR), Virtual Reality (VR), Blockchain, are on course to be fully exploited by digital businesses. By leveraging Multi-cloud, Edge, Software-Defined Infrastructure, Artificial Intelligence, Automation we will be able to realize the full potential of these new technologies and present a truly ‘invisible infrastructure’ to applications.”
You can read the full report here.