IT-enabled services has grown by 70%: Nasscom survey

CIOL Bureau
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BANGALORE: A recent Nasscom survey on the performance of IT-enabled services

sector in India during 2000-2001 revealed that the sector had grown by over 70

per cent from Rs 2,400 crore in 1999-2000 to Rs 4,100 crore in 2000-2001.

Nasscom has now planned a convention with particular focus on this sector in

Chennai. The convention will also aim at creating one million jobs in this



Customer Interaction Services, including call centers and customer support

centers, continued to be the highest growth segment within this sector,

recording a growth of 112 per cent, with revenues touching Rs 850 crore in

2000-01 from Rs 400 crore during 1999-2000. Back office operations revenues

grew by 42.1 per cent from Rs 950 crore to Rs 1,350 crore in 2000-01.

The survey also revealed that the number of people employed in this sector had

touched almost 70,000 exceeding employment projections for 2000-01. These

results were announced while declaring the plan to host Nasscom's India IT

Enabled Services 2001, India’s largest annual national convention on IT

Enabled Services (ITES). The event is to be held during May 30 and May 31 at

Chennai. The theme of this year’s event is "Generating one million jobs

by 2008."

Announcing Nasscom’s plans to host India’s largest IT-enabled services

conference, the association’s chairman, Phiroz Vandrevala said "IT

enabled services have steadily increased their share in the total revenue of

India’s IT software and services industry from 6.5 per cent in 1998-99 to

almost 10.6 per cent in 2000-01. As per the Nasscom­Mckinsey report,

IT-enabled services will account for over 20 per cent of the total revenue of

the IT software and services industry by 2008."


According to program committee chairman Arun Seth, Nasscom’s India IT

Enabled Services 2001, said "The IT Enabled Services Industry has come of

age in India and acquired critical mass by consistently exceeding projected

growth rates and reaching an annual revenue figure of Rs 4,100 crore. However,

in order to sustain this growth and achieve the next level, the industry will

have to focus on critical issues such as quality standards, infrastructure,

marketing strategies and government policies. Therefore, we have decided to

bring together leading Indian and international experts at India IT Enabled

Services 2001, to discuss and help provide a roadmap for making this sector

the biggest success story ever."

The conference will showcase a mix of leading international and national

experts from the IT-enabled services sector. This year’s list of

distinguished speakers includes Ramesh Venkatraman, Simon Roncoroni, Roy

Marshall, Cliff Moore, Tony Hales, and Fritz D’ silva, Rick Pfeiffer among


The conference is aimed at addressing international marketing strategies,

infrastructure and manpower issues, quality, service delivery, government

policies and funding strategies. The conference will also facilitate

networking at the highest levels (VCs, Fund, Managers/Bankers and key industry

and government representatives) for executives/entrepreneurs.