Interactive Intelligence and OrgSpan to deliver social customer service and enhanced directory

DUBAI, UAE: Interactive Intelligence Group Inc. has signed an agreement that enables it to offer private-labeled versions of OrgSpan enterprise social communications features with its all-in-one cloud and on-premises IP communications software suite.

Under the terms of the agreement, Interactive Intelligence is offering a private-labeled version of OrgSpan Select, a cloud-based application that enables customers to search and view agent social profiles - by skill-set, years of experience, wait time, and more - enabling them to choose the agent best qualified to serve them.

"Social media is changing the dynamics of how customers want to engage with vendors for service," said Interactive Intelligence founder and CEO Dr. Donald E. Brown. "Today's consumers want a say in how, when, and by whom they get served. OrgSpan Select enables us to offer our customers a far more innovative approach to how they're connected with an agent. The result is competitive differentiation for our customers, and improved service for their customers."