Interactive Intelligence named 2013 EMEA Contact Centre Company of the year by Frost & Sullivan

DUBAI, UAE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has received the 2013 EMEA Frost & Sullivan Contact Centre Company of the Year Award.

The award is based on Frost & Sullivan's recent research into the contact centre systems market and is presented annually to organisations that demonstrate growth strategy and implementation excellence. The award recognizes a high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership. Interactive Intelligence's flagship product, Customer Interaction Center (CIC), offers contact centre, unified communications, and business process automation applications all running on a single platform.

Frost & Sullivan senior industry analyst, Suvradeep Bhattacharjee said: ""Interactive Intelligence's software-based, all-in-one model was purpose-built from the ground up, which has enabled the company to quickly and cost-effectively add functionality without undue complexity. Its CIC version 4.0 release was a huge boost for the company, as it significantly enhanced ease-of-deployment and scalability."