Interactive Intelligence to acquire OrgSpan

DUBAI, UAE: Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions.

Subject to the negotiation of definitive documentation approval by the Interactive Intelligence audit committee and board, and the satisfaction of customary conditions, the companies expect to close the transaction within 30 days.

"OrgSpan develops socially relevant communications products that our customers have found valuable and unique," said Bill Gildea, Interactive Intelligence senior VP of corporate development. "These social customer service components, together with the core cloud architecture that OrgSpan has developed, are important to the foundation of our cloud offerings moving forward.

"Additionally, this acquisition will streamline our development efforts and give us the benefit of OrgSpan's numerous patent filings and access to its customer and prospect base."

Among its solutions, OrgSpan offers OrgSpan Select, which enables customers to search and view agent social profiles by multiple criteria, creating new and more effective ways of connecting customers and contact center agents. The company also offers OrgSpan Connect, a unified company directory of OrgSpan Connect users that includes information-rich personal profiles designed to improve employee collaboration.

Interactive Intelligence plans to continue to sell and support OrgSpan Select and OrgSpan Connect, both on a standalone basis and as add-on applications to its cloud and on-premises IP business communications solutions. Interactive Intelligence will also incorporate these products into its future cloud offerings.

OrgSpan customers will continue to use the same sales, support and service channels until further notice.