Intelenet names new CEO for India BPO biz

BANGALORE, INDIA: Intelenet today announced the appointment of Bhupender Singh as the CEO of its new India domestic BPO business with immediate effect.

The creation of Intelenet's new domestic business follows the acquisition of Intelenet by Serco Group plc earlier this year and combines the existing domestic businesses of Serco BPO and Sparsh.

The combined business is touted to be the largest entity in the domestic India BPO market with 26,000 employees and 27 delivery centres.

As CEO of the combined domestic business, Bhupender would be responsible for managing and growing the businesses in the rapidly developing India market. Over the past four years, Bhupender has led the creation and implementation of new operations and markets for Intelenet, including in the US, UK, Poland and Guatemala, said a press release.

"Bhupender brings with him both outstanding judgment and experience that will greatly benefit out customers," said Susir Kumar, chief executive officer, Intelenet Global Services.

"Given his understanding of the BPO sector and strong track record in leading successful organic and inorganic businesses, he will lead the business to new heights."

Bhupender Singh said, "Domestic market is critical for growing both our frontline, middle and back office services. We have a strong record in sustained growth and ensuring excellent service delivery for customers and I look forward to expanding the range of quality services we can offer our customers and building on Intelenet's reputation as one of India's best places to work.”

Bhupender is an MBA from IIM Ahmedabad and a B.Tech graduate from IIT Delhi. He was awarded gold medals at both IIT and IIM for his all-round performances. He has been a keen sports enthusiast and likes to run long distances in his free times, the release added.