Infy BPO firm ties up with US-based insurer

BANGALORE, INDIA: McCamish Systems LLC, an Infosys BPO company specializing in insurance and retirement business process solutions, on Thursday announced the signing of a multi-year agreement with Phoenix Life Insurance Company, a Hartford-based insurer that provides life insurance and annuity products to the U.S. market.

The third-party service agreement will follow a Business Process Outsourcing (BPO) model, where McCamish Systems will provide a full range of services to Phoenix for selected blocks of its life insurance products, including conversion of data, policy administration and customer support, said a press release.

The conversion will include active in-force policies from several different legacy administrative systems migrated to a single Infosys platform.

Ritesh Idnani, COO, Infosys BPO said, “We are delighted to partner with Phoenix to provide superior service to their producers and policyholders. Given McCamish Systems’ rich domain expertise, we look forward to setting new benchmarks in the industry. We believe we will be able to exceed expectations by consistently delivering enhanced business value through this collaboration, whilst providing end-to-end solutions to Phoenix.”

“This new alliance is a good way for us to standardize, simplify and reduce the cost of the business processes and technology we use to administer our in-force business,” said Thomas Buckingham, senior vice president, Product Implementation and Operations, for Phoenix.

“One of the many reasons we chose McCamish was their high level of customer focus. We expect the transition to be seamless for our customers and producers, and remain committed to maintaining the high quality service they expect,” he added.