Infrastructure a hurdle for BPO

MUMBAI: BPO is growing and will continue to do so but there are issues that need to be addressed at the corporate and government level. Rahul Merchant, CTO, Merill Lynch Global Markets and Investment banking addressed some of the key issues at Nasscom 2004, while speaking on 'Changing nature of financial services industry and impact on Indian IT and ITES industry'.

Speaking at the occasion, he maintained that BPO is growing in India because of various factors that include cost saving such as cheap labor, quality and performance, revenue generation, new product and services and expanded talented pools.

But there are concerns at the national level that the government should address, Rahul added. Issues such as infrastructure, like power, transportation and telecommunication should be taken care of. Then there are certain geopolitical risks that government should sort out at its level. Also there should be a balance in trade with partner countries, he added.

At the corporate level, he emphasized on the market place understanding of different players. Also competition for skilled resource pool, needs to be taken seriously. Empowerment at the middle management level is a must and that can be addressed by tools like SCM, supervision and monitoring.

CyberMedia News Service