Infosys BPO gets level 5 eSCM-SP rating

BANGALORE, INDIA: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has earned the highest rating, Level 5, for the e-Sourcing Capability Model (eSCM–SP:v2.0) by Carnegie Mellon University's IT Services Qualification Center (ITSqc).

Infosys BPO is the second company in India and third, globally, to be certified a Level 5 eSCM-SP provider, said a press release.

The certification validates that the company has implemented recognized best practices for the eSourcing industry and demonstrated a sustained commitment to improvement. Infosys BPO was certified at Level 4 in its first evaluation in 2007.

"Operational excellence continues to be a key differentiator and focus area for Infosys BPO. This certification reflects our strong focus on quality and continuous capability improvement. This certification will help us to constantly monitor and improve our delivery capabilities to foster greater customer delight,” said Swami Swaminathan, senior vice president and head, Global Delivery and Horizontal Practices, Infosys BPO.

He added that the eSCM certification validates once again that Infosys BPO is an industry leader in the best practices it follows.

The eSCM-SP is a quality model which addresses critical issues related to the BPO spectrum and is increasingly being adopted by clients in the IT-enabled outsourcing industry worldwide to evaluate, select and monitor service providers. Infosys BPO was evaluated on 84 practices of the eSCM-SP service delivery framework defined for IT and ITeS providers.

"This quality evaluation provides extensive evidence of Infosys BPO’s commitment to continuous improvement and to bringing value to their clients," said Dr. Jane Siegel, Director, ITSqc.