BANGALORE, INDIA: NAB and Infosys have won the 2010 Australasian Shared Services Excellence Award for Best New Services Delivery. The award recognizes the ongoing collaboration between NAB's People Services Group and Infosys, which delivers key HR and Payroll support services to 30,000 bank employees in Australia.
A panel of independent industry experts, convened by the globally respected Shared Services Outsourcing Network , assessed the NAB-Infosys engagement on strategy; people and culture management; innovation and automation; customer relationship management and service; quality and control; maturity and future direction.
NAB cites the Infosys partnership as key to major improvements in its quality, turnaround, cost savings and staff skills. NAB employees' satisfaction with HR services improved by 98 per cent within two years of the programme launch.
"Our people have a really positive feeling about the engagement with Infosys," said Jim Young, Executive General Manager of People and Culture, Group Business Services, NAB, in his nomination comments. "Our internal people have been freed up so that they can concentrate on other, important strategic areas. Quality and turnaround times have significantly improved. And, not least, there has been a significant benefit to us in overall cost management. Infosys is real collaborative, trusted business partner."
"This award recognises the transformational power of a new generation of business process outsourcing engagements," said Asheesh Mehra, AVP Infosys BPO. "Working in a genuine partnership with NAB, Infosys was able to deliver major game-changing improvement to the bank's internal customers, while still reducing costs."