NEW DELHI: With the implementation of "AskAnExpert" Web service at
www.Netvarsity.com, NIIT has become the first Microsoft partner in India to have
successfully implemented and deployed XML Web services built on Microsoft .NET,
Microsoft's XML-based Web services platform. The "AskAnExpert" Web
service was built using Visual Studio .Net.
The "AskAnExpert" Web service from NIIT is designed to provide the
helpdesk functionality to multiple sites on various technology-related topics.
It allows subscriber Web sites/corporate networks to allow their users to post
queries on the subscriber sites itself. The queries are routed to the concerned
personnel based on the topic/subject of the query, availability, expertise
level, workload of the helpdesk personnel and the subscription model of the Web
service. Mail notification goes to the user when his query is answered.
This Web service can be used or subscribed to by any Web site, portal,
corporate Intranet site desirous of providing a helpdesk
(technical/non-technical) facility to its users. The service has been available
to NIITians at www.iNIITian.com where
NIITians can post queries on a range of
topics.
The next version of the "AskAnExpert" Web service would be available
after the release of the Notifications SDK by Microsoft, that will allow users
to receive the response to their queries anytime, anywhere and on any device.
NIIT is also working on other Web services solutions and frameworks for the
financial services, insurance, banking, retail and transport verticals. These
Web services are in various phases of implementation and will be available in
the coming months.