Indian call centers gear up post London blasts

MUMBAI: The serial bomb blasts in London has kept some of the Indian BPO compnaies on their toes.

Indian BPO company Intelenet has added additional staff to manage inbound calls from UK companies and to take calls from distressed London citizens.

The National Rail Enquiry System (NRS) has outsourced most of its work to Mumbai based HDFC owned Intelenet and the company has seen around 40 percent increase in inbound calls coming from NRS.

Almost all the employees are working round the clock to handle the sudden amplified inbound traffic. Intelenet CEO Susir Kumar said, "We have to live-up to the expectations of our client.

All our employees including senior management people are working round the clock to handle the situation." It may be recalled that around 37 people died in serial bomb blasts in underground trains yesterday.

UK based companies like British Telecom and Ventura have outsourced most of work to companies like Intelenet and ClientLogic and soon after bomb blasts yesterday, the inbound call traffic has increased by almost 40 percent. Most of the employees in these companies are working round the clock.

Most of the callers are asking for transport assistance and enquiring about the situation in other parts of the city. The National Rail Service of London outsources its enquiry service mainly to two firms- British Telecom and Ventura, which has been further subcontracted to Intelenet in Mumbai, and Client Logic in Bangalore.