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India on radar of Mobile Device Management

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CIOL Bureau
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MUMBAI, INDIA: "With almost 380 million current subscribers and nearly one-half billion expected by next year - combined with the challenges that come with delivering cost-effective customer support on both CDMA and GSM networks - India is ready for InnoPath and InnoPath is excited to be part of the fast-paced India mobile market," said John Fazio, InnoPath President and CEO as InnoPath Software, a major in over-the-air customer care for mobile operators, is announces a wholly owned subsidiary in Mumbai.

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"Subscribers in India have come to depend upon innovative mobile services and InnoPath ActiveCare helps operators assure that these services are correctly configured every time."

He added. Customer care delivered via Mobile Device Management (MDM) provides operators with a way to reduce operational expenses, increase customer satisfaction, and deploy new services with confidence.

The solution can reduce the length of frontline support calls by up to two-thirds with associated cost savings, said a press release.

InnoPath claims a roster of experiences with operators including NTT DoCoMo, KDDI, and China Telecom, as well as deals in North America with AT&T, Sprint, and Verizon Wireless, with Tier-1 implementations to the region that, it says, result in clear operational cost savings and increased customer loyalty.

“Our products reduce support call time and help drive call avoidance. Our extensive experience in production Tier-1 networks helps us ensure rapid and successful deployments in large, complex environments. With a proven value proposition, the payback time for an operator deploying our solution is usually less than one year.”