India preparing to take off in ITSM

New Delhi: India is experiencing an IT boom but in Information Technology

Service Management (ITSM) we are preparing to take off. According to Aidan Lawes,

Chief Executive Officer, IT service Management Forum, ITSM is not a new concept

but India is just staring. “ITSM is a way of companies aligning their business

process. It is a set of process involving people and tools showing the value of

IT. Here IT becomes a service center,” Lawes said.

ITSM solution enables monitoring of complete IT landscape, to define and

schedule tasks and jobs and prioritize them to run automatic routines and to

control the fulfillment of tasks and jobs. This is all based on best practices

provided by the IT Infrastructure Library.

Lawes said that by improving IT processes across technology areas, IT

organizations are able to better manage all tasks and requirements. “As

organisations are becoming more and more dependent on IT to support their core

business. The demand for high quality and cost effective IT services is

increasing. CIOs face increasing pressure to improve SLA, reduce costs and

improve customer satisfaction”, Lawes said.

IT Service Management (ITSM) is based on ITIL. He said that the adoption of

ITSM disciplines and processes would facilitate a continuous improvement in the

quality of IT services aimed at achieving and maintaining best value while

remaining in line with business requirements.

“HP is initiating this process in the country. Our proven service

management expertise has helped establish successful service management

solutions in companies around the world,” said Annemarie Riga, Marketing

Manager, HP services and solutions Marketing Technology Group Asia Pacific and

Japan.

HP had recently organised a session on ITSM, which was attended by companies

from all segments including the government departments.

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