India a major investor in managed services

DELHI, INDIA: Managed services adoption is growing faster in developing Asia than anywhere else in the world, says recent research report from analyst firm Analysys Mason for Amdocs, a provider of customer experience systems innovation.

The firm says that the managed services revenues in developing Asia are estimated to grow at a CAGR of 10.2 per cent, driven by heightening competition, coupled with a double-digit growth rate in subscriber counts and managed services, said a press release.

According to its findings, managed services strategies in developing Asia are deployed to support turnkey projects with the goal of delivering new services quickly and scaling to support subscriber growth. Subscriber counts is growing at a rate of 20 per cent a year, approximately double the global subscriber growth rate.

The report added that India is one of the major investors in managed services in developing Asia.

Service providers in developed Asia, Europe and Middle East are investing in managed services to reduce operational expenses and increase efficiencies, while those in the Central and Latin America deploying the services to support infrastructure rollouts.

“With the introduction of 3G and multi-play offerings into the marketplace, service providers in developing Asia are racing to modernize systems and increase operational efficiencies,” said Abhay Kumar, vice president, Global Strategic Sourcing at Amdocs.

He added that they must be first with new offerings and excel in customer service if they are to retain and capture market share.

Kunal Bajaj, partner and director at Analysys Mason, said, “The pace at which technology is evolving, coupled with the massive growth in subscribers, is creating a challenge for service providers in developing Asia who are finding it difficult to re-align and scale their BSS and OSS operations on their own.”