India fastest global offshoring destination

GURGAON, INDIA: In an increasingly slowing economy, offshore providers of human resources services are well positioned to take market share from US-based suppliers as buyer companies are now more focused on early cost savings that can be gained from labor arbitrage, according to a new study by the Everest Research Institute.

The Institute study, Human Resources Outsourcing (HRO) Annual Report, provides comprehensive coverage of the global 2008HRO market, including detailed analyses on market size and buyer adoption, transaction characteristics, and supplier landscape. Study scope includes focus on North America, Europe, Asia Pacific, and Latin America; suppliers having signed at least one HRO transaction; and all industries.

Says Gaurav Gupta, Principal & Country Head, Everest Group, “The growth of multi-process HRO market slowed in 2008, and is estimated to reach US $2.9 billion by the end of the year (in terms of annual contract value). Compared to 47 new deals signed in 2007, Everest estimates only 28-32 deals to be signed in 2008. However, multiple factors will ensure market growth in the future. Overall offshore adoption in HRO is low compared to offshoring in finance & accounting, customer service & IT. We expect it to increase in coming times. In the last 12 months, all key offshoring regions grew, both in terms of number of suppliers and FTEs, with India growing the fastest.” The number of suppliers of multi-process HRO has grown from 9 in 2006 to 13 in 2007, and while the FTEs have more than doubled from 4600 to 10900, he added.

Other high-level insights from the in-depth analysis include:

* Changing dynamics: In a slowing economy, buyers prefer a componentized model over a wide-scope transformation model. Further, an “offshore-led” lift-and-shift (of employees and functions) model is coming into play for buyers looking for earlier cost savings.

* Buyer adoption trends: Buyer adoption varies across geography, industry and employee segments. Demand from continental Europe and the United Kingdom continues to rise. Manufacturing, high-tech and telecom, and financial services are leading HRO adopters. In terms of number of deals, the mid-market is growing at a faster rate than the large market.

* Potential and penetration: The multi-process HRO market has low penetration, especially in the mid-market. Both the mid-market and large market have comparable revenue potential.

“HR services suppliers in the United States are being challenged by a growing base of European- and India-headquartered competitors that are well positioned to offer buyers near-term cost-cutting solutions that can be realized through labor savings and transaction-focused offerings,” said Monica Barron, Vice President, Everest Research Institute. “U.S. suppliers that are focused on wide-scope transformational models and judgment-intensive process value propositions must re-calibrate business strategies as buyers retreat toward more simple, component-focused engagements. If suppliers don’t adjust to these new market dynamics, they won’t survive.”