Iluminage Beauty adds IT blush to customer feedback

PUNE, INDIA: Iluminage Beauty, Inc., a player in at-home beauty care devices, deployed the Cognizant MedVantage platform to proactively address customer feedback and better manage product quality and performance as per an announcement.

The update explains that Cognizant’s cloud-based MedVantage solution will enable Iluminage to investigate complaints from across North America more effectively and efficiently, and create reports for enhanced regulatory compliance. It will help Iluminage improve customer and stakeholder responsiveness and accelerate decision-making by enabling separate handling of safety and non-safety complaints, delivering advanced analytics and providing a consistent view of data from multiple systems delivered by powerful real-time dashboards that can be accessed from anywhere.

Bo Kim, Vice President Regulatory and Compliance at Iluminage, said: “With Cognizant MedVantage, our customer support and investigation teams can take a proactive approach to monitoring our quality and performance. It will help us better understand and improve our at-home beauty solutions while maintaining a high level of regulatory compliance through streamline reporting.”

Shankar Narayanan, Vice President and Global Markets Leader of Cognizant’s Life Sciences practice, said: “We developed MedVantage as a turnkey solution on Salesforce1 in order to provide the highest levels of integration with a leading cloud and CRM platform and enable companies to continue transforming into digital enterprises and be as agile and innovative as possible.”