IIT couple provides AI-powered contact center for healthcare

Rezo.ai, founded in 2017 by an IIT couple is assisting the diagnostic and healthcare service providers with AI-powered contact center.

Manish and Rashi Gupta's comapany is powered by machine learning, natural language processing, and predictive intelligence. The businesses can look at strengthening their contact center capabilities and scaling without worries about customer experience (CX).

The AI-powered contact center made a convincing argument for reviving the overloaded customer by providing an intelligent, patient-centric, and engaging approach.

The system provides customized solutions based on the categorization and SOPs that have been developed whenever a touchpoint occurs, with a faster turnaround time.

“When it comes to engaging with customers and creating a unique experience for them, Rezo.ai delivers strategic value to the healthcare sector. These models are built to scale without a ramp-up phase, give a quick and consistent response to client inquiries, and save operational costs dramatically,” said Rashi Gupta, co-founder, Rezo.ai.

The diagnostic healthcare center saw an unprecedented spike in customer base from multiple laboratories to deal with reports, samples, tests, appointments, and payment alternatives.

Rezo's email automation helped the provider to minimize employee workload, cost-effectively nurture customer connections, and increase response. The platform employed intelligent routing to direct tickets to the appropriate agent or laboratory, as well as allowing users to track tickets, reopen outstanding tickets, and change ownership.