IDS bags award for legacy to Neocase SaaS

US: International Decision Systems, Inc., a player in software and solutions for equipment finance, has won an award on the IDSI implementation of the Neocase Customer Service solution. It was named first runner-up for the 2009 IQPC Call Center Excellence Award in the category of "Best Use of Leveraging Technology for Efficiency and Automation." 

The entry by International Decision Systems was based on their recent implementation of Neocase CS. Implemented in a Software-as-a-Service model, Neocase was able to replace IDSI's legacy system in a short period of time, and to deliver seamless migration to the new platform. The new implementation provided International Decision Systems with a superior self service portal for its customers, and a sophisticated case management system for its customer support team, the company shared in a press note.

The award is based on first-year results from a Neocase implementation that went live in June of 2008. These include increase in customer satisfaction, a 25 per cent decrease in overall case backlog, and over a 10 per cent increase in service level achievement.

Doug Schick, Director of Customer Support at IDSI, states: "International Decision Systems is extremely honored that our implementation of Neocase CS for our global customer support operations has been recognized as first runner-up for this prestigious award."

"Speaking on behalf of the entire Neocase Software team, we are very proud that Doug Schick and his team at International Decision Systems were recognized for their excellence in customer service as First Runner-Up for the IQPC Call Center Excellence Award," states Julien Dahan, President and CEO of Neocase Software.