ICICI Bank rolls out electronic branches with e-Locker facility

MUMBAI, INDIA: After ATMs, internet, mobile and phone banking its the turn on electronic banking.

ICICI Bank Limited today became the first bank, in India, to roll-out new generation of electronic branches that assures to make banking even more simple. The bank has announced introduction of twenty five 24X7 electronic branches across 18 locations.

The new initiatives launched are as follows:

24x7 Electronic Branch: ICICI Bank has launched 24x7 electronic branches which are one-stop shops for all banking transactions. Customers can transact on their own, at a time of their convenience, with the help of various automated devices and kiosks. The electronic branch offers the facilities of a cheque deposit machine, an interactive kiosk through which internet banking services can be accessed easily by just swiping a debit card, a cash deposit machine with instant credit facility and 24-hour video conferencing with ICICI Bank’s customer care personnel. Currently, there are 25 such electronic branches across 18 locations.

Tab Banking: ICICI Bank has launched Tab Banking, which gives a potential customer the convenience of opening his bank account at his or her home or office. Using a tablet equipped with mobile connectivity, the bank executives can scan the relevant KYC documents and click a picture of the customer, thereby doing away with the need for the customer to visit a branch. Further, this gadget can be used to provide a demo of our internet, mobile and phone banking solutions.

Tab Banking has been successfully rolled out in nine locations.

Bank-on-the-Move: ICICI Bank is launching a new tool called Bank-on-the-Move. This will be  a POS terminal with an in-built GPRS and Wi-Fi connectivity to carry out various banking transactions in remote locations. This will allow customers to avail various services like instant deposit and withdrawal of cash along with receipts for the same, print out of account summary, opening a fixed deposit, issuing a demand draft and a host of other services.

Thus Bank-on-the-Move can be used to reach out to potential customers in semi-urban and rural areas where there are no physical bank branches.

E-Locker: ICICI Bank has introduced E-Locker for its wealth customers. E-Locker is a virtual online locker, which is available on the ICICI Bank internet banking platform. The E-Locker can be used to safely store electronically scanned copies of important documents like legal agreements, policy documents, degree certificates and bank statements in various formats. The facility serves as a backup and retrieval tool for important documents and offers a storage space of 1 GB per customer. The E-Locker can be availed at no additional cost by our wealth customers.

Help-on-Tab: Enhancing the experience in day-to-day banking, ICICI Bank is launching Help-on-Tab that will allow its branch staff to pre—process customers’ transactions while the customers are waiting to get serviced in the branch. It will create a 'Self-Service' ecosystem that will reduce the servicing time for customers. The tablet will be enabled with in-built Wi-Fi connectivity, which will make it mobile and easy to operate.