IBM-iYogi synergy for remote technical support

BANGALORE, INDIA: iYogi, a provider of comprehensive remote technical support, on Wednesday announced an agreement with IBM to enable and support its accelerated growth plans for expanding service delivery capabilities across multiple geographies.

The five-year Managed Business Process Services agreement will involve providing remote, voice and chat based technical support services for PC’s and printers to iYogi’s growing customer base in the United States and other geographies, said a press release.

The tech experts providing these services will be deployed on iYogi’s unique global delivery platform, iMantra. iYogi is building multiple service delivery capabilities in cities across India to meet its unprecedented growth for its remote tech support services, it said.

IBM Daksh Business Process Services, a wholly owned subsidiary of IBM Corporation, will provide these remote technical support services to iYogi’s customers from its Technical Services global delivery centers in Gurgaon, Kolkata and Chandigarh.

The agreement also marks the expansion of IBM Daksh's Technical Services delivery capabilities, for the first time from Kolkata and Chandigarh. Significantly, this partnership also sets-up a new delivery model where an Indian company has outsourced to provide services to its US customers from India, it further said.

“We are committed to setting the highest standards for resolving our customers’ technology issues while still scaling very rapidly to meet global customer demand. Our keen focus coupled with IBM's extensive knowledge and robust processes would definitely help us to further enhance the experience of our expanding customer base.” said Uday Challu, CEO and co-founder of iYogi.

He added, “This partnership will help us to support our ambitious growth endeavors with highly skilled and capable staff and facilities as we build new service lines and offerings for our customers.”

Pavan Vaish, CEO, IBM Daksh remarked that, “This win is another example of IBM's demonstrated success in effectively partnering clients like iYogi through hyper growth scenarios and in helping build new service lines and offerings to drive business results.”

Since inception three years ago, iYogi has experienced 300 per cent annual growth in revenues and subscribers. With an expanding growing global presence, iYogi provides personalized computer support for consumers and small businesses in the United States, United Kingdom, Canada and Australia.