IBM Daksh wins Frost & Sullivan outsourcing award

BANGALORE, INDIA:IBM, today announced that IBM Daksh, a provider in Business Process Services, has been recognized as the 2009 contact center outsourcing service provider of the year in Asia Pacific by Frost & Sullivan.



This is the fourth consecutive year that IBM Daksh has won this award, said a press release.

IBM Daksh was chosen to receive this award at the recent 2009 Frost & Sullivan Asia Pacific ICT Awards after it was evaluated and benchmarked against other leading BPO service providers across the region.

Pavan Vaish, chief executive officer - IBM Daksh, said, “Winning this award again is a testimony to our consistency in maintaining high standards in service delivery and innovation and further reinforces our market leadership. We strive to maintain a competitive advantage through our global delivery network and are committed to providing our clients with innovative offerings across industry verticals.”

He added that it is an honor to be recognized by Frost & Sullivan four years in a row for adding value to their customers and helping them achieve their growth objectives.

The Contact Centre Outsourcing Service Provider of the Year Award involves multiple stages of evaluation by analysts and industry experts and is based on criteria comprising customer acquisitions, breadth of service offerings, strategy and innovation, operational excellence, growth in market share, financial performance as evidenced by revenue and revenue growth and overall contribution to the industry.

Kunal Kakodkar, Research Analyst, Frost & Sullivan said, “IBM Daksh is unique in its ability to provide a consolidated offering that goes beyond BPO services to include technology, consulting and system integration capabilities.”

He further said that with its strong focus on continual process optimization, combined with the ability and resources to execute transformational deals makes the company a formidable player in the contact center and business process outsourcing space.

With a strong track record of strategic leadership and innovation, and a well-diversified customer base, IBM Daksh is well-placed to continue to excel in the years to come.