BANGALORE,INDIA: IBM today announced the opening of the IBM Service Management Center of Excellence in Pune, which will act as the regional hub for IBM Tivoli service management software and strategy.
The Center has been designed to develop specialized focus and skills in high value areas, IBM said in a statement.
The Center will be staffed by IBM Service Management experts from around the world and will provide infrastructure and resources for enablement and education; client engagement support to sales team and business partners; and facilities for proof of concept, demos and workshops.
It will also offer certification and joint education programs with local universities, access to industry models, best practices and proven methodologies based on IBM's worldwide service management experience.
"At India Software Lab, we encourage the blending of technology and domain expertise with industry relevance," said Ponani Gopalakrishnan, vice president, India Software Lab. "Our Centers of Excellence are designed with the objective of spurring innovation initiatives in partnership with clients and business partners. This IBM Service Management center will bring together worldwide experts, product developers and business process consultants to promote service management excellence."
Through relationships with local universities, IBM is helping to shape the curricula and provide opportunities for students to develop the proper skills to succeed with service management in their chosen fields when they enter the workforce.
Local students will have the opportunity to serve as interns at these centers, work hands on with technologies that support service management and attend IBM education sessions, the statement added.