IBM BTO practice gets Carnegie Mellon Uty award

NEW DELHI: IBM and Carnegie Mellon University today announced that IBM's Business Transformation Outsourcing practice has been awarded the eSCM-SP certification (eSourcing Capability Model for Service Providers).

The certification gives prospective clients a guide to evaluate, select and monitor service providers based on key BTO capabilities such as knowledge, performance, relationship and technology management, as well as contracting, service design and deployment, service delivery and service transfer.

IBM was awarded the certification at Capability Level 4 for its two BTO delivery centers in India: The BTO Operations of IBM Global Services India, and IBM-Daksh, a wholly owned subsidiary of IBM. These facilities are part of IBM's global network of more than 20 BTO centers that deliver consulting services and business process solutions to IBM clients globally.

IBM's BTO centers are one of the few organizations worldwide to have been awarded this certification and eSCM-SP Capability Level 4 is the highest rating any organization can achieve at the first attempt for certification.

“This recognition further demonstrates the excellent delivery capability of IBM's BTO centers and the strength of their quality management system,” said Dr. Jane Siegel, director, ITSqc, Carnegie Mellon University.

eSCM- SP is a quality model specifically applicable to the entire life cycle of a process outsourcing relationship and has been developed by the IT Services Qualification Center (ITSqc) at CARNEGIE MELLON. IBM's BTO centers offered validation of their quality management system across BTO and provided the largest assessment to Carnegie Mellon University for this certification globally.

The scope covered 1,500 people, and practice areas spanning end-to-end life cycle to Deal-to-Operate phases — across service streams of Finance and Accounting, Customer Relationship Management, Human Resources and Procurement processes.