HR taskforce to curb demand-supply void

NEW DELHI: As India is establishing itself as the services hub of the world with over 24 percent share of the global offshore market in 2001, the taskforce on the HRD in the IT and ITeS has announced its recommendations to the government.



The highlights of the recommendation states that BPOs will have to move to smaller cities to meet the supply side and graduates should be able to enter this workforce. There should be generation of awareness about what exactly is BPO. It is in the process of creating and awareness fund. It also asks government to leverage on the already present education infrastructure, provide special fiscal incentives. In a significant recommendation, it says that it has asked for few changes in the telecom regulations to enable the work from home environment.

It has also given impetus on the soft skills needs and creating skill sets in the various domains. And has also asked for few regulatory reforms to acknowledge part time workers.

The Task Force has recommended changes in the policy, delivery institutions, regulatory mechanisms and fiscal incentives. These recommendations while intended at driving the growth of the overseas market will also have a salutary ripple effect on other parts of the economy as well, including the domestic IT services and products industry as well as other global market oriented industries.

Out with its key findings, the task forces Chairman and President, Pramod Bhasin of GE Capital Services India said that it is very important to understand the urgency of creating a global workforce that can meet the demand issues and keep apace with the world wide quality scenario.

With India expected to achieve a domestic and global market of $ 62 billion in IT/ITeS area by 2009 from 12 billion in 2003. The growth in IT and ITeS market in India will translate into manpower requirement of 0.48 million for IT export services and one million for ITeS export services by 2009. Thus, IT and ITeS manpower requirement is likely to grow from 0.7 million (2003) to 2.2 million (2009). These current trends in the manpower requirement forecast a gap estimated to be 0.5 million in 2009.

Government of India joint director for the department of IT, Pankaj Agarwala said, the recommendations are realistic and aims to leverage on the present momentum and work on it in the future.



With a consistent growth of over 25 percent per annum ITeS/IT could become a significant contributor to the economic growth of the country, contributing as much as 6.6 percent to the overall GDP in 2009.

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