HP unveils Support Center for enterprises

DELLHI, INDIA: HP on Tuesday announced the launch of new HP Support Center platform for enterprises which it claims will deliver one-stop access to IT professionals, online support tools and technical support application.

The company claimed in a press release that this solution will help the clients and partners to solve support issues on their own terms by providing access to the information, people and technology needed to personalize their support experience.

“Clients in an Instant-On world expect a support experience that delivers immediate access to relevant people and information. Our approach to support has evolved to be more accessible and available, on our clients’ terms, so they can get the most value out of their IT environments,” said Biswanath Bhattacharya, director, Technology Services, HP India.

The HP Support Center platform offers clients one-stop access to the HP Always On community to exchange best practices in problem resolution, and submit content to the knowledge base.

In addition to standard keyword and product search capabilities, clients can rapidly locate information through a step-by-step troubleshooting tool and access the most popular support documents, claimed the company.

It also offers instant mobile technical support to speed problem resolution for HP and select third party products via mobile devices and online support process management to troubleshoot issues, manage contracts and warranties, submit support cases and connect with HP experts online.

These processes are integrated with HP’s call center infrastructure, resulting in a convergence of service delivery models that improves a clients' overall support experience.

“As technology continues to evolve, client needs change. Keeping up with this evolution requires significant investment in tools that can help customers completely refine and refresh their organization’s technical support practice,” said Matt Healey, program director, software and services, IDC Asia Pacific.