HP unveils cloud-based service desk solution

BANGALORE, INDIA: HP announced HP Service Anywhere, a software-as-a-service (SaaS) IT service management (ITSM) solution.

HP Service Anywhere integrates technologies such as HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment. It is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.

To prevent service downtime and maximize employee productivity, organizations need simple, agile IT service desk solutions that help resolve incidents rapidly while adapting to changing enterprise requirements.

A key part of the HP Converged Cloud portfolio, HP Service Anywhere is an ITSM software solution that can be delivered as a service via the cloud.

HP Service Anywhere provides comprehensive service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management. The solution features social collaboration for sharing and recording advice and communications. Social collaboration can improve first call resolution (FCR) rates, shorten handling times and reduce escalations by immediately alerting and engaging the right people to resolve issues, says a release.

HP Service Anywhere manages and supports end-to-end delivery of required services and runs on a service that guarantees 99.9 percent availability for clients, as well as enhanced security, adds the release.

"IT service desk solutions need to easily adapt to changing enterprise environments to ensure the best support experience to users," said Kamal Dutta, vice president, business units, Software, Hewlett-Packard Asia Pacific and Japan. "As a native SaaS application, HP Service Anywhere offers clients a feature-rich solution that is quick and easy to deploy, maintain and upgrade."

HP also announced HP Service Anywhere Foundation Service, a quick-start service to assist clients with deploying and adopting their solutions.

HP Service Anywhere will be available worldwide. Entry-level pricing is expected to start at $89 per user per month.