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HP OpenView eyes growth through service management

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CIOL Bureau
New Update

SEATTLE: HP says that service management will be the key growth engine for

its HP OpenView software suite. The announcement was made at HP Software Forum

2002 in Seattle, its annual software convention. Though HP has been mentioning

service management for the last 4-5 years, the concept has caught the attention

of analysts quite recently and is now touted as the new mantra for the

enterprise CIOs.

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HP also announced new products in its OpenView suite that would help fuel the

growth in the area of service management. Among the new products announced are

HP OpenView Storage Protector and HP OpenView Storage Area Manager. The former

is a successor to an earlier product, Omniback II, that delivers higher levels

of recovery in a services driven environment. The latter controls and monitors

the availability, usage and cost of multi vendor resources across the storage

available on a network.

Software Buisness unit vice president, Nora M Denzel, assured users of HP’s

total commitment to its software business. This is the first major conference

after the completion of the HP-Compaq merger. "In the new HP, our customers

are everywhere and we have an incredible obsessive focus on our customers."

After the merger, HP has now become the 5th largest software vendor after

Microsoft, IBM, SAP and Oracle. Outlining HP’s software strategy, Nora Denzel

added that HP would invest in platforms, infrastructure on demand and some parts

of middleware while it would partner for business applications and some

middleware components.

HP OpenView believes that in today’s business environment, the need for

cost control will force CIOs in the enterprise to change from being

infrastructure providers to become service providers and ultimately to being

business partners. The path to this transition, as HP OpenView sees it is

through service management.

According to HP OpenView business unit, vice president, Patty Azzarello, CIOs

need to understand the new way to communicate the value that they bring to the

enterprise. "Service management has gone mainstream and the RoI in service

management is absolutely compelling," says Azzarello. In the view of HP

OpenView, implementation of service management would mean that the IT department

enters the business planning process, delivers services for competitive

advantage and is also the best way to insurance proof the CIOs career.

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