HP launches new multivendor delivery models

BANGALORE, INDIA: HP Enterprise Services on Tuesday announced the launch of a new service to help enterprises and governments gain control of multivendor service environments, improving overall IT performance and quality while optimizing costs.

By improving supplier management and the handoffs between suppliers and internal delivery teams, the new HP Multi-Supplier Integration (MSI) Service helps chief information officers (CIOs) improve overall IT performance and manage multivendor environment complexities while keeping costs in check, said a press release.

As a single point of contact, the HP MSI Service drives effective supplier collaboration, rapid problem resolution and workflow process improvements. In the event of a service interruption, the MSI Service provides comprehensive diagnostics, accountability and timely restoration of services.

“Clients are embracing hybrid delivery models that increase complexity with traditional and new ‘as a service’ offerings from multiple suppliers,” said Marshal Correia, director, Enterprise Services, HP India. “The HP MSI Service provides the tools, processes and personnel to effectively manage multisupplier delivery and the governance to drive continuous service quality improvement.”

MSI will be delivered through HP’s global IT service delivery system, which is based upon efficiency and optimization. MSI provides the people, processes, technology and tools required to manage the delivery of IT infrastructure to enterprise clients worldwide.

Instant-On Enterprises employ HP MSI Service to improve service delivery to their end users, which helps improve the speed of responding to business change. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.