HP empowers IT with updated service broker products

BANGALORE, INDIA: HP today announced new versions of HP Propel and HP Service Anywhere designed to transform how businesses enable, deliver, and manage IT services and applications.

Every organization today deals with information and application sprawl. The speed of business and the ease and availability of new cloud-based applications has led to an uncontrolled proliferation of choices across organizations.

Employees, frustrated with the complexity and siloed nature of IT service catalogs and the lack of integrated self-service options, often find it easier to procure what they need directly themselves. This results in increased complexity, uncontrolled costs, and security risks for the organization.

HP Propel and HP Service Anywhere address  these challenges by leveraging mobile, cloud, big data and social networking technologies to automate, orchestrate and transform the way IT delivers services and apps.

It enables IT departments to transition from a reactive and tactical role to act as a strategic “service broker”.

“When IT operates as a Service Broker, they serve the needs of the business, strengthen its strategic leadership position, and enable the adoption of new, high productivity technologies throughout the workplace,” said Saurabh Saxena, Country Director, Software, HP India.

The new versions of the products released today include multiple enhancements:

HP Propel:

• Provides an updated unified and intuitive interface that seamlessly integrates with IT’s existing systems of record
• Delivers an aggregated service catalog, as well as knowledge and support capabilities to orchestrate the request to fulfillment across the global supply chain

HP Service Anywhere:

• Enables end user self-sufficiency and ticket reductions through smart analytics, social and virtual agent capabilities
• Includes updated agile IT Service Management software that is quick to deploy, easy to administer and provides seamless upgrades to reduce operational overhead and increases staff efficiency for organizations of all sizes
• Provides a new Application Portfolio Management (APM) solution that includes optimization analysis to help organizations decide which applications are most appropriate for the cloud, as well as insights into the type of cloud that fits best for a particular application