How telcos in Latin America can enhance customer experience

RIO DE JANEIRO, BRAZIL & CLEVELAND, USA: With competition ramping up in the Latin American telecommunications industry, providers are looking for ways to differentiate.

The field technician workforce, oftentimes the only face-to-face interaction a telecom will have with its customers, is an opportunity to both improve customer relationships and operational efficiencies. Helping companies leverage these opportunities, TOA Technologies continues to be the trusted provider of field service management solutions in Latin America, partnering with businesses in all industries, including telecommunications, to better empower the field service workforce.

The company will be at Futurecom 2013, demonstrating why Latin American businesses such as Telefonica, GVT and TIM Brasil chose TOA to meet their field service management goals.

Futurecom 2013 is October 21-24 at the Riocentro Convention Center in Rio de Janeiro. TOA Technologies will be at booth A6, with experts on hand to demonstrate how the company's cloud-based field service management solution suite, ETAdirect:

* Delivers complete visibility into field service operations.

* Gives field technicians access to the information they need at their fingertips.

* Ensures that mobile employees arrive on-time, every time, to deliver a positive customer experience.

DISH Network and GVT, two of TOA's customers, will also be at the show, speaking about how TOA's predictive field service management solution has helped them optimize field operations to drive customer satisfaction and cost-savings.

DISH Network's CIO, Mike McClaskey, and EVP of Operations, Erik Carlson, will discuss how the company transformed its approach to customer service using TOA's ETAdirect. By consolidating DISH's field service operations and aligning the activities of thousands of technicians into one efficient system, ETAdirect has improved DISH's ability to manage its nationwide fleet of field technicians in real-time, alert customers of arrival times and reduce the length of in-home appointments.

Alessandra Bomura Nogueira, CIO at GVT, will present with TOA Technologies co-founder and CEO Yuval Brisker. They will discuss how cloud-based mobility tools and technology solutions can help telecommunications providers better manage the entire service cycle - connecting the information, the processes and the people involved in a product or service delivery and enhancing the customer experience along the way.