How to make your business more productive using communication tools?

BANGALORE, INDIA:

If the modern era of technology has taken a stride, a lot of that has happened because of latest communication tools. DARE 4th edition of Entrepreneur Week, second day addressed the crucial question that many entrepreneurs may ask, “How to make your business more productive using communication tools”.

The live Webinar was presided over by CSN Murthy, Founder and CEO of Ozonetel Systems. He is a master in electrical engineering from IIT, Delhi and successfully ventured many companies. In his speech Murthy shared knowledge on different benefits that Cloud Telephony service can provide to small and medium entrepreneurs.

There are certain basic ingredients that a small entrepreneur needs to have in place. Cloud Telephony services helps a business in manifold ways. For example if your manufacturing unit is in the outskirt of the city and the office is in the city, you may need ten telephone connections; seven to your manufacturing unit and 3 to your offices. Cloud Telephony gives this support in a really much organised manner so that you don’t have to take ten connections. But with the help of this service your call will get properly routed.

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Cloud Telephony provides this support system when say your customer has ordered something and the product has not been delivered. With the help of Cloud Telephony services the customer gets all the info and these are the basic business services that are required equally by a 5 people company and a 100 people company.

He talked about an auto dealer company in Bangalore who has ten branches in different cities. The receptionist of the company used to route calls ineffectively. After 6.30 in the evening no one used to attend any calls there when the receptionist left for home. In business a missed call means a missed opportunity. Cloud Telephony services can keep track of all the missed calls. In this way a customer does not have to bother. This is very important for a small entrepreneur. They can’t use Avaya or Cisco system. Instead Cloud Telephony is simple and one just has to buy what he/she needs not the one that he does not need.

This service is very helpful when you are expanding your business too. For example if a restaurant owner who has outlets in all the major cities, without bothering about who is attending what calls, he can just concentrate on his business. The restaurant guy can just listen to customer’s orders and deliver it without worrying about the other calls. Cloud Telephony tracks all the calls. So if there is any missed call, the business man can go back to his customer.

If someone is making personal calls in a company that can be traced with the help of Cloud Telephony services. And the track report one will get in real time without any wait. Cloud Telephony call centers have employees who are housewives with some skills. A retired person can also be a call center agent. With the help of a simple laptop and simple net connection he can simply talk to the clients in regional languages. If anyone wants to record any conversation without investing heavy amount Cloud Telephony can provide that.

Payment is also made easily using Cloud Telephony. You can make the payments once you are acknowledged as a payee. This will result in good customer service. Your customers will stick to your business upon receiving good customer services. Thus acquiring and retaining customers becomes easy for an entrepreneur.

Source: www.dare.co.in