'Here, move from email to chat on same screen'

BANGALORE, INDIA: Social enterprise software provider Moxie Software is confident that its social workspace platform will get a huge traction in markets across the globe, as it helps companies connect employees, customers and partners to engage in business, share knowledge and collaborate simultaneously, on a single platform.

In an interaction with CIOL, Tom Kelly, CEO, Moxie Software, talks about its business and growth plans.

CIOL: What is Moxie's social workspace? How does it enable collaboration of employees, customers and partners?

Kelly: Our social workspace is a unique solution that provides an intuitive enterprise social software for employee and customer engagement through its 'Spaces by Moxie' applications. It empowers people to make dramatic improvements in how they plan, design, build and sell their products and services, and support customers by connecting the right people at the right time, energizing those interactions and enabling knowledge sharing.

At Moxie, we help struggling organizations to connect in order to get them back in the conference room and collate information to get their objectives fulfilled more rapidly, more efficiently and in a more productive way.

Moxie solutions are designed to connect people when they work. From our point of view, we define social enterprise not only in terms of collaborating internally, but in terms of driving transaction, extending the enterprise etc.

This niche offering has been designed in a way a that it an enterprise connects with various sections of people in a more effective way. Harvard University is one of our major customers and it has deployed our solution which connects around 30,000 people to enable various knowledge officers to come together and share their knowledge.

In simple terms, our objective is to assist companies internally with their customers by making them all smaller and communicating more fruitfully.

CIOL: How is your solution different from SCM?

Kelly: Existing communication channels are focused on data centres for gathering data and they are depending on a particular tool. Ours is an underlying communication based on knowledge sharing.

Many companies provide single channel for emailing and other things. But, what we provide here is a pre-integrated platform, using which one can move from e-mail to chat or something else on the same screen.

We provide an integrated platform and you don't have to have different vendors to do different activities simultaneously. If a company wants to go for a single channel, our solution is there to help them out. This product can be customized to any industry.

For example, if a company wants to have an interaction with a pharma company and it wants to have some kind of a case study from the US, it is possible to share that kind of information using our social workspace platform.

CIOL: What is your revenue model for this?

Kelly: As of now, we are providing our solution on SaaS model and deliver it on premises. We are also looking at some different models. We are seeing a shift taking place, where customers want to see how you price day-by-day transactions.

CIOL: What are your global growth plans?

Kelly: On our product front, our main focus is performance delivery. We are looking at the analytics tool space, too. A timely upgradation of products like corporate help desk and HR department are also in our minds.

In India, we are looking to forge some kinds of partnerships and are already in talks with various companies.