Helpdesks at FRHI Hotels flash a new IT smile

BANGALORE, INDIA: ITC Infotech has announced that the company has successfully deployed Helpdesk and Infrastructure Management services at FRHI Hotels & Resorts (FRHI), a luxury hotel management company headquartered in Toronto, Canada.

The company operates three distinct brands: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels & Resorts, and as per Vineet Gupta, Executive Vice President & CIO, FRHI Hotels & Resorts, "With a significant footprint globally, we required a highly technical and experienced partner to support our IT infrastructure and make our helpdesk processes more streamlined and efficient. ITC Infotech ensures faster turnaround for issues that are reported by end users. Technical challenges are well supported by ITC Infotech, enabling our team to focus solely on strategic business initiatives. We are pleased to be associated with ITC Infotech whose top management focus is helping the company grow."

L N Balaji, President - North American Operations, ITC Infotech said, "Handling the helpdesk operations and monitoring infrastructure of a global hotel company that operates more than 105 properties, with over 40,000 users, is challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that FRHI Hotels & Resorts will benefit from this partnership and be able to realize significant value. ITC Infotech's rich experience in the hospitality industry, and their capability to provide multilingual support in languages such as English, French, Mandarin and Arabic offer unmatched value for FRHI."