Help desk SW integrates with MS SCCM, SMS

FREMONT, USA: Web Help Desk, provider of practical, flexible and comprehensive ITSM help desk software, announces integration with Microsoft System Center Configuration Manager (SCCM), formerly Microsoft Systems Management Server (SMS).

The integration delivers scheduled imports of hardware and software asset discovery data from Microsoft SCCM or SMS to the Web Help Desk database, providing instant access to SCCM asset data within the Web Help Desk browser-based interface.

The inclusion of Microsoft SCCM and SMS integration into the application’s feature set solidifies Web Help Desk’s commitment to cross platform compatibility and vendor neutrality.

"This hardware and software data is already available in your SCCM or SMS deployment. Why not make it easily accessible to your service desk tickets, where it's most needed?" explained Terry Siddall, VP at Web Help Desk. "Having this asset information within the service request ticket makes perfect sense, but buying another help desk vendor's discovery system to provide the same information you've already paid for does not."

Web Help Desk currently provides support for all modern web browsers, virtually any server-side operating system and most major databases. This flexibility allows organizations to maximize their existing infrastructure and provides peace of mind that any future infrastructure changes will not disrupt their Web Help Desk deployment.

Microsoft SCCM integration is available to on-premise licenses running on Windows Server, Mac OS X, Linux or Unix, and on Web Help Desk SaaS hosted plans as well.