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HDI earns KCS aligned designation

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Harmeet
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COLORADO SPRINGS, USA: HDI, the leading professional association and certification body for technical service and support professionals, today announced it has earned the KCS Aligned v5 designation for the Knowledge Management Foundations: KCS Principles course.

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"The KCS Academy is pleased to have HDI's Knowledge Management Foundations: KCS Principles course earn the KCS Aligned v5 designation. The KCS Aligned validation process ensures that the Knowledge Management Foundations: KCS Principles course supports key elements of the KCS practices," said Greg Oxton, executive director of the Consortium for Service Innovation.

Over the past twenty-one years, the Consortium for Service Innovation has evolved Knowledge-Centered Support (KCS) into a proven best practice that complements the ITIL framework, a methodology that defines how to successfully implement knowledge management with service management.

In 2003, in response to requests from its members for knowledge management best practices, HDI partnered with the Consortium to promote KCS in the technical service and support industry. This partnership resulted in the three-day Knowledge Management Foundations: KCS Principles course, which has been regularly updated over the past ten years. As a member of the Consortium, HDI continues to participate in the evolution of KCS.

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"HDI has been an evangelist for the Knowledge-Centered Support methodology since 2003, and we are proud to have earned the KCS Aligned v5 recognition from the KCS Academy," said Rick Joslin, HDI's executive director of certification and training.

"HDI is committed to promoting KCS based on the collaborative works of the Consortium for Service Innovation. We know that organizations that adopt knowledge management best practices within service management are elevating the customer experience. And enabling business success through exceptional customer experiences is why HDI serves the technical support industry."

KCS is a service mark of the Consortium for Service Innovation.