HCL Tech ties up with Aussie BPO firm

LONDON, UK: HCL Technologies Ltd. (HCL), an IT services provider, and Stellar Asia Pacific, a provider of call center and business process outsourcing solutions today announced that they are entering into a strategic and symbiotic partnership.

Through this partnership, HCL and Stellar would jointly offer a compelling business service and outsourcing proposition to clients by leveraging HCL’s back office and technology product capabilities which complement Stellar’s customer relationship management services, said a press release.

“We are delighted to partner with Stellar. Our clients will benefit from the combination of HCL’s and Stellar’s leading technology and services. This initiative is part of HCL’s aggressive strategy to expand its global delivery footprint to offer the blended delivery option to global clients,” said Rajiv Swarup, corporate vice president, HCL Technologies Ltd.

He added that In addition to its 26 BPO delivery centers across APAC, Europe, and the Americas, HCL would leverage Stellar’s Australian and Philippines contact center capabilities to offer near-shore, offshore delivery option to clients.

“Stellar and HCL have recognized that their services are complementary to each other and have entered into a strategic alliance to jointly provide solutions and services in the Australasian market. As per the agreement, HCL and Stellar will target new industries and provide an expanded offering to both new and existing clients in the Australian market,” said John Hollingsworth, CEO, Stellar Asia Pacific.

According to Datamonitor, the BPO services sector in Australia which was valued at USD 5,551.5 million in 2008, is expected to grow at a rate of 7.5 per cent between 2008 and 2013, and could reach a value of USD 7,970.7 million by the end of the period.

The BPO services sector derives its revenues from five segments; CRM BPO, F&A BPO, HR outsourcing, Procurement BPO and vertical-specific BPO.

“This partnership reinforces HCL’s strategy to deepen its presence as a business services provider in ANZ and APAC. Through this partnership HCL will leverage its capabilities in delivering vertical-specific BPO solutions and services to offer cost-effective outsourcing and offshoreable alternatives to clients,” said Virender Aggarwal, executive vice president and head of APAC-MEA Markets, HCL Technologies Ltd.

HCL and Stellar would target specific industry segments such as Banking and Financial Services, Telecommunications, Manufacturing, Utilities Services, Retail and Media, the release added.