HCL Tech in co-sourcing deal with DSG

NEW DELHI: IT services provider HCL Technologies said today that it had entered into a multi-year, multi-service, multi-million-dollar co-sourcing deal to provide system development, application delivery, infrastructure support and maintenance services to the IS function of DSG international Plc, an European electrical retailer.

DSG international trades in 14 European countries and specializes in the sale of high technology consumer electronics, personal computers, domestic appliances, photographic equipment, communication products and related financial and after sales services.

Kevin O'Byrne, group finance director of DSG, said: “We have selected HCL on the basis of its breadth of experience, partnership approach and the transparency in its cost models. This co-sourcing partnership will enhance our capabilities, drive innovation and improve our agility as we build our position as Europe's leading electrical retailer.”

Mike Babarkoff, corporate vice-president and global head of HCL's Retail & Consumer Practice, explained: “HCL will manage the majority of the commodity services DSG needs to operate, leaving it free to concentrate on the core areas of business and customer interface and its business strategy. By using a composite of resources in a co-sourcing partnership, we are able to offer DSG cost protection and continuous service improvement.”