HCL Tech signs 5-yr deal with Electrolux

NOIDA, INDIA:IT services provider HCL Technologies Ltd said on Monday it has signed a five-year IT infrastructure management deal with Electrolux, a global leader in home appliances and appliances for professional use.

The scope of this five year engagement covers support of workplace services for Electrolux including proactive monitoring and management of network, servers, IT security and end user computing environment in 12 countries in the APAC region including Australia, HCL said in a press release.

“We wanted to offer a standardized service to Electrolux operations in Asia Pacific without increasing costs. In HCL we found a partner that understands standardization of services and has an ability to support the business locally across the region” said Bertil Norberg, Electrolux Group CIO. “We look forward to leveraging HCL’s tools, processes and best practices to reach our business objectives.”

HCL said it would deliver these services to Electrolux through its Global Delivery Centers in India and Malaysia and onsite services strengthened by a robust partner eco-system. It will be providing multilingual helpdesk services in languages including English, Vietnamese, Thai and Bahasa (Malaysia & Indonesia) to Electrolux end-users across Asia Pacific.

“We are confident that our scalable and localized delivery set-up combined with our focus on reducing operational cost will increase the effectiveness of Electrolux IT spend,” said Pradeep Bindal, senior vice president and worldwide head of Sales, Infrastructure Management and Transformation Services, HCLT ISD

HCL has been ranked as World’s No.1 IT Infrastructure Services Provider by Blackbook of Outsourcing Survey 2009, the release added. The company has recently announced many landmark global engagements like Nokia, Reader’s Digest Association, Dr. Pepper Snapple Group, Energy Future Holdings and Viacom Inc.