HCL Tech recognized in IT outsourcing space

NOIDA, INDIA: Indian IT major HCL Technologies said it has been ranked number 1 in both Tier 1 Traditional IT Infrastructure Outsourcing and Remote Infrastructure Management Outsourcing (RIMO) space in the 2009-10 survey conducted by Datamonitor, a provider of business information, delivering independent data, analysis and opinion across different verticals.

The survey covers over 700 contracts held by 3,100 of the top ITO spending corporations and organizations globally and shares results across tier 1 and mid-tier companies, said a press release. HCL Technologies claimed it has won the top slot because of its focus on innovation, training and building long lasting client relationships by ensuring great customer experience.

It said the survey positions HCL on the top slop in category of mid-market enterprise-wide traditional IT Infrastructure Outsourcing (ITO). In addition, HCL was ranked No. 1 vendor (Tier 1) by its client’s size across varied verticals, namely automotive; financial & banking services; media, publishing & entertainment; retail & consumer packaged goods; telecommunications; and utilities.

The survey has also ranked HCL Technologies in the top position in the data center management services in the tier 1 category and in applications monitoring services.

“While we are a world leader in the RIMO space, it gives us immense pleasure to be ranked number 1 in the ITO space by Datamonitor’s Black Book of Outsourcing,” said Anant Gupta, president, HCL Technologies Infrastructure Service Division.

“We are focusing on end-to-end infrastructure management and our global distribution model has played a critical role in helping us diversify and sell this proposition in emerging markets. This award is a testimonial of the fact that our customers are recognizing the true business value of IT Infrastructure outsourcing,” he added.

According to him, it was the strategic partnership with the clients that helped HCL create a win-win proposition. He also said that innovation in business model is what makes HCL different from its peers.

“Our unique 4-step strategy of IT Infrastructure management that includes transformation, consolidation, virtualization, leading to the enablement of a private cloud is being appreciated by customers across the globe today. We aim to offer advanced technologies to our customers in the future as well and attain greater heights in the IT infrastructure space,” said Gupta.

Doug Brown, Co-author, Datamonitor’s The Black Book of Outsourcing, said “HCL has continued to rank competitively among outsourcing vendors, particularly in the Remote Infrastructure Management (RIM) and ITO sectors, which clearly demonstrates the strength of the company's client relationships and reputation in the fast growth IT sector for consistently providing results that deliver measurable value to clients.”

HCL said it has recently been rated positive in Gartner Market Scope for Data Center Outsourcing, North America. Recently, TPI named HCL among the top 10 Infrastructure Outsourcing vendors.

HCL currently manages over 1 million devices and the IT Infrastructure needs of over 1 million end users.