HCL Tech in pact with Melbourne IT

MUMBAI, INDIA: HCL Technologies Ltd has signed an agreement with Melbourne IT to support the latter's integrated web services (IWS) business transformation project.

HCL is one of the partners to Melbourne IT, that will support IWS, a three year, $18 million IT integration project which will allow Melbourne IT to fully leverage the value of the company's customer base by enabling the business to sell customers the full suite of services across business units and geographies, the companies said in a joint statement.

The project will provide Melbourne IT with a single view of each customer globally, improve revenue realization through stronger billing processes and deliver productivity, efficiency and cost savings benefits by enforcing process consistency and reducing the number of systems requiring IT support.

“Melbourne IT is pleased to have secured the services of HCL Technologies for this key project. The IWS project is a mission critical part of accelerating the future growth of our organization and we are confident that bringing HCL's experience and expertise on board will help ensure the complete success of the project,” Melbourne IT Chief Operating Officer, Damian Walsh, said.

Virender Aggarwal, executive vice president for APAC & MEA, HCL Technologies, said, “We are delighted to be the partner of choice to Melbourne IT. With over 1,000 professionals servicing our operations across Sydney, Melbourne and Brisbane, HCL is well geared to service our customers in the region.”

Observing that Melbourne IT has a culture of customer centricity, innovation and continuous improvement, he added, “By drawing on HCL's global integration experience and local capabilities, this program will enable them to have the flexibility to create streamlined operations, resulting in enhanced experience for their customers and increased value to their bottom line.”